Frequently asked questions
You've got questions, we've got answers
Are appointments required for COVID-19 evaluations?
Appointments are not required to visit us. However, when there are nationwide or regional surges in testing during the pandemic, walk-in availability can be limited at some locations. If you would like to guarantee a spot, you can make an appointment online or by calling ahead for current availability.
How do I get my COVID-19 test results?
The fastest way to get COVID-19 test results from CareSpot or MedPost is by clicking the chat bubble on the lower right side of the screen on any page of this website. Then click on "COVID-19 Test Results" for instructions on registering for an online account with the lab. Results will be posted in that online account when they are ready.
What type of COVID-19 / coronavirus services do you offer?
Currently we offer a Polymerase Chain Reaction (PCR) test for patients six months of age and older. Commonly referred to as PCR tests, these are widely considered to be the most accurate on the market. NOTE: Protocol used for COVID-19 testing is consistent with current state and CDC guidelines. As with any diagnostic test, your health history as well as current symptoms will be considered by the provider prior to ordering a test. For information on costs associated with COVID-19 evaluations and testing, you can visit our coronavirus resources page.
What are your hours of operation?
All locations are open seven days a week and offer extended hours on weeknights and weekends. Please find your nearest location to determine the exact hours of operation.
Can your urgent care centers treat my illness/injury, or do I need to visit the ER?
We can treat most minor illnesses or injuries that are not life- or limb-threatening. For a comprehensive list of medical conditions that our urgent care centers can treat, please view our services page. If you are experiencing an emergency or a life-threatening illness, please call 911 or visit your local emergency room.
Can my infant be treated at your locations?
Our urgent care centers treat patients of all ages based upon medical appropriateness. Patients requiring advanced care will be referred to the appropriate facility or specialist. Please call ahead to discuss your medical concern with the medical team on shift at your nearest location if your child is under two years of age. Our El Paso MedPost Kids facility is staffed with specialty-trained pediatricians and provides expert care for children up to 18 years of age.
What do I need to bring when visiting a center?
Please wear a face covering. If you do not have one, we will provide one for you. Please bring a Photo ID (such as a passport, driver’s license or student identification card) – and if you have insurance, your most up-to-date insurance card. The team at the center will do their best to verify your insurance at the time of your arrival. If this is not possible, they will collect an estimated amount up front and send a bill for the remainder following the visit. Other items for a smooth and efficient check-in:
- Proof of guardianship (if you are accompanying a patient who is under 18 years old)
- Medical history information
- A list of your allergies
- A list of your current prescriptions and any medications you are on
Who do I contact for a work or school note?
If you need a note for work or school as proof that you've visited one of our urgent care centers, please ask for this at the time of your visit. If you need one following a recent visit, please call the local center you visited. You can also contact email@example.com or firstname.lastname@example.org via secure email in order to be routed to local staff who can assist you.
Do you accept my insurance?
Our urgent care centers have negotiated insurance contracts in place with most major plans. If your plan is not in-network, we offer reasonable self-pay rates for services. For more information, you can visit the Insurance Check page for a basic breakdown of insurance by region. NOTE: Before visiting, please call the location you wish to visit to confirm whether your specific insurance plan is currently in network at that location.
How do I get a copy of my medical records?
Is an appointment required for urgent care or wellness services?
An appointment is not necessary to visit any of our urgent care locations. Walk-in patients are always welcome, and you also have the option of scheduling online in advance to save your spot in line.
What if I need a prescription?
All of our urgent care centers can electronically send prescriptions to your favorite pharmacy following a visit. For prescription refills, we follow the standard practice of requiring a return visit. If you visit a CareSpot Urgent Care center in North, Central, or South Florida, you have the additional convenience of filling many commonly prescribed prescriptions on-site at many of these locations to save time. Narcotics are not stocked.
Will I have to wait? If so, how long?
Data shows that our average door-to-door time is under one hour. However, wait times will vary depending on the severity of conditions and demand for services. Surges in visits for COVID-19 evaluations can result in longer wait times in some metro areas.
How are the centers staffed?
Our urgent care centers are staffed by a variety of experienced clinicians– this includes NP’s, PA’s, and MD's. Since a typical center is open 12 hours a day, 7 days a week – it’s difficult to have the same clinician at each center all the time. Therefore, our urgent care centers practice with a broad mix of clinicians and use a Clinician Oversight process in which a sampling of records are reviewed by our physicians on a regular basis. It’s important to note that it’s our policy to only hire clinicians with experience – you can rest assured there are hiring requirements in place which ensure you will be seen by someone who already has experience in the clinical field. If you’d like to know which provider is working at the center you’d like to visit on any given day, simply call the center and ask the staff about the clinician on staff at that time.
Is an Urgent Care or Walk-In Clinic the same as a Primary Care Practice?
Urgent Care centers (also often referred to as Walk-In Clinics) have some overlap in services as you might find at a Primary Care Practice, but walk-in treatment with extended hours 7 days a week means you can be seen when your primary care practice might not be available. This is a convenient alternative if you do not have a life-threatening issue that requires the ER, and also if you aren’t able to be seen by a primary care practice during its normal business hours. Additionally, digital X-rays and lab work available at our urgent care locations can save you the time of an extra stop on the way home.
What’s the difference between Urgent Care and the clinics at my local pharmacy?
Clinicians who work at pharmacy retail clinics can prescribe medications for a variety of conditions, but their services do not include X-rays or a wide variety of lab testing in-house. That’s what makes urgent care a convenient alternative to the ER when you need immediate care for non-life threatening conditions, but don’t want to experience the typically longer wait and expense of an ER visit.
When do I pay?
Our urgent care team members make every effort to confirm your insurance and your financial responsibility at the time of your visit. Typically, your co-pay is collected during your visit. Similarly - if you haven’t yet met your deductible, we will estimate the contracted rate with your insurer, collect what is estimated, and bill for any difference not paid by your insurance carrier. If you are not using insurance for your visit, we have reasonable self-pay rates for your convenience.
Is there a cost difference between my primary care, an urgent care, and an ER?
There are many factors that determine your financial responsibility – but in general, if your insurance includes a co-pay, that co-pay will be slightly higher at an urgent care center than a PCP, but far less than it would be for an ER visit. If your insurance plan includes a high deductible which you have not yet met, the out-of-pocket cost of a basic visit may be very similar between primary care offices and urgent care centers. If you require additional testing such as lab work or diagnostics via digital X-ray, those are available at an additional cost in urgent care centers – but without the inconvenience of having to be referred somewhere else.
What’s the difference between an insurance EOB and an invoice?
An Explanation of Benefits (EOB) is a document provided to you from your insurer. This document details the charges submitted, the discount applied through the insurance contract, and the amount the insurer paid our urgent care location for your visit. You will usually receive your urgent care invoice after insurance has been applied -- this invoice will show your remaining balance.
What happens if I don’t get better following my visit?
Initial evaluations are based on symptoms presented by the patient at the time of the visit. We always hope you feel better after visiting! However, if you don’t -- there is probably another health concern that needs to be evaluated. If this occurs, you may need to schedule another visit for a follow-up. As with other medical providers, this would incur an additional charge.
How can I provide feedback regarding my urgent care visit?
We offer patients the option to fill out an online survey that allows them to rate their urgent care experience. This information is reviewed by the center manager of the location visited and also shared with regional management.