Frequently Asked Questions (FAQ)

In addition to electronically sending prescriptions to your favorite pharmacy, CareSpot offers the convenience of filling many commonly prescribed prescriptions on-site at many of our centers to save you time. We do not stock narcotics. For prescription refills, we follow the standard practice of requiring a return visit.

Initial evaluations are based on symptoms presented by the patient at the time of the visit. We always hope you feel better after visiting! However, if you don’t -- there is probably another health concern that needs to be evaluated. If this occurs, you may need to schedule another visit for a follow-up. As with other medical providers, this would incur an additional charge.

An Explanation of Benefits (EOB) is a document provided to you from your insurer. This document details the charges submitted, the discount applied through the insurance contract, and the amount the insurer paid CareSpot for your visit. You will usually receive your CareSpot invoice after insurance has been applied -- this invoice will show your remaining balance. 

CareSpot team members make every effort to confirm your insurance and your financial responsibility at the time of your visit. Typically, your co-pay is collected during your visit. Similarly - if you haven’t yet met your deductible, we will estimate the contracted rate with your insurer, collect what is estimated, and bill for any difference not paid by your insurance carrier. If you are not using insurance for your visit, we have reasonable self-pay rates for your convenience.   
 

CareSpot has negotiated insurance contracts in place with most major plans. If your plan is not in-network, we offer reasonable self-pay rates for services. For more information, you can visit the Insurance Check page for a basic breakdown of insurance by region. You can also call the center you wish to visit for more details.

Our goal is to serve patients within an hour. Given the nature of urgent care, this is sometimes difficult as it is nearly impossible to estimate a potential surge in visit volume or a severe case that may take more time. The majority of our patients simply walk in. However, we offer online tools that allow you to save your spot in advance, or make an appointment for a later time or date. For added convenience, you can also call ahead.

Please bring a Photo ID – and if you have insurance, your most up-to-date insurance card. The team at the center will do their best to verify your insurance at the time of your arrival. If this is not possible, they will collect an estimated amount up front and send a bill for the remainder following the visit.

Urgent Care centers (also often referred to as Walk-In Clinics) have some overlap in services as you might find at a Primary Care Practice, but walk-in treatment with extended hours 7 days a week means you can be seen when your primary care practice might not be available. This is a convenient alternative if you do not have a life-threatening issue that requires the ER, but you aren’t able to be seen by a primary care practice during its normal business hours. Additionally, digital X-rays and lab work available at urgent care centers like CareSpot can save you the time of an extra stop on the way home.

Clinicians who work at pharmacy retail clinics can prescribe medications for a variety of conditions, but their services do not include X-rays or a wide variety of lab testing in-house. That’s what makes urgent care a convenient alternative to the ER when you need immediate care for non-life threatening conditions, but don’t want to experience the typically  longer wait and expense of an ER visit.

There are many factors that determine your financial responsibility – but in general, if your insurance includes a co-pay, that co-pay will be slightly higher at an urgent care center than a PCP, but far less than it would be for an ER visit. If your insurance plan includes a high deductible which you have not yet met, the out-of-pocket cost of a basic visit may be very similar between primary care offices and urgent care centers. If you require additional testing such as lab work or diagnostics via digital X-ray, those are available at an additional cost in urgent care centers – but without the inconvenience of having to be referred somewhere else.

CareSpot centers are staffed by a variety of experienced clinicians– this includes MD’s, NP’s, and PA’s. Since a typical center is open 12 hours a day, 7 days a week – it’s difficult to have the same clinician at each center all the time. Therefore, CareSpot practices with a broad mix of clinicians and uses a Clinician Oversight process in which a sampling of records are reviewed by our physicians on a regular basis. It’s important to note that it’s CareSpot policy to only hire clinicians with experience – you can rest assured there are hiring requirements in place which ensure you will be seen by someone who already has experience in the clinical field. If you’d like to know which provider is working at the center you’d like to visit on any given day, simply call the center and ask the staff about the clinician on staff at that time.