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Coronavirus resources

COVID-19 evaluations, testing protocol, visitor guidelines and safety, FAQ

CDC Info & RecommendationsVisiting Us: FAQ

 


 

COVID-19 Evaluations Available at All Locations

With most locations open 8am – 8pm, 7 days a week, we offer COVID-19 evaluations in addition to a wide range of urgent care services.

Protocol used for COVID-19 testing is consistent with current state and CDC guidelines. As with any diagnostic test, your health history as well as current symptoms will be considered by the provider prior to ordering a test.

Currently we offer a Polymerase Chain Reaction (PCR) test. Commonly referred to as PCR tests, these are widely considered to be the most accurate on the market.

It is important that we provide you with the most reliable testing available — and at this time, these tests have been found to be more reliable than many tests which provide same-day results. Because your safety and health is our #1 priority, we continually evaluate all options to ensure you have the most accurate testing available at our locations.

Evaluation and Testing Costs

Using insurance:
We are contracted with most insurance plans. Please contact your insurance carrier to verify your financial responsibility prior to any visit related to COVID-19. The Families First Coronavirus Response Act (FFCRA) provides funding to cover out-of-pocket expenses for evaluations and testing for those who have COVID-19 symptoms or a known exposure. Note: If you do not have COVID-19 symptoms or a known exposure, it is likely that your insurance will expect you to cover the cost of the visit and the lab testing fee.

 

Self-pay:
The U.S. government passed federal legislation commonly referred to as “the CARES Act” which authorizes the federal government to cover the cost of COVID-19 evaluations and testing for U.S. residents who are uninsured and have COVID-19 symptoms or a known exposure. Note: If you do not have COVID-19 symptoms or a known exposure, the self-pay cost of a COVID-19 evaluation and lab testing fee can be found by clicking your region below.

Jacksonville

Gainesville/Ocala

Orlando

South Florida

Central MA

Detroit

Memphis

Dallas

Nacogdoches

San Antonio

El Paso

Phoenix

Palm Springs CA

Southern CA

Central Coast CA

 

Visitor Guidelines and Safety 

What we’re doing for the protection of all patients and caregivers:

  • For your safety and the safety of our caregivers, masks are required for everyone entering the building.
  • Upon entry to the building, everyone will be screened.
  • If symptomatic you and any accompanying individual will be asked to put on a face mask before approaching the front desk.
  • Patients over the age of 18 who DO NOT require assistance of a caregiver are asked to enter the practice alone.
  • For patients under the age of 18 we ask that only one parent or guardian accompany the patient to their appointment.

 


Helpful Tips and Information to Guide You through COVID-19

 

We’re Open and Here to Help

What you can expect when you visit one of our locations: Patient safety has always been our first priority, and we’ve taken additional measures to keep you safe in response to COVID-19.

Practicing Social Distancing

Fight against the spread of illnesses by practicing social distancing. What is it, and how do you do it?

9 Ways to Strengthen Your Immune System

Your immune system is your body’s defense against viruses, infections and diseases. It also detects, blocks and removes foreign substances that may enter our bodies. The stronger the immune system, the better the opportunity to fight off illness.

How Germs Are Spread and How to Prevent Them

With the global concern about viruses and germs dominating the news, let’s take a look at what germs are, places they can be found and steps you can take to help prevent the spread of them in your daily life.

Q&A About COVID-19

News and information on the virus is continuously evolving. Here are some answers to a few questions that could shed some light on COVID-19.

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